Terms of service

Last updated: 10 November 2026

These terms apply to orders placed with Aerofy LLC, a company based in the United States, trading as Magic Video Kids.

The service

We create a short personalised digital video in which your chosen character says the first name and message you provide. Videos are generated individually using AI technology, so visual details vary and may not exactly match the example images.

Your message

You are responsible for the name and message you submit. Messages must be family friendly and must not include offensive content, other people's personal data, links or contact details. We may decline orders that don't meet these rules and will refund you in full.

Price and payment

Prices are shown in pounds sterling at checkout. Payment is taken by Stripe when you place your order.

Delivery

We email a private link to your video, usually within minutes. The link is available for 30 days; please download the video to keep it.

Cancellation and your consent

Your video is personalised digital content made to your specification, and creation begins as soon as you pay. By placing an order you ask us to start immediately and acknowledge that you lose the 14-day right to cancel once creation has begun. This does not affect your rights if the video is faulty — see our refund policy.

Personal use

Videos are for personal, non-commercial use. Please don't resell them.

Liability

Nothing in these terms limits our liability for anything that cannot be limited by law. Otherwise our liability is limited to the price you paid for the order.

Contact

Questions? Email hello@suportencantakids.art. These terms are governed by the laws of England and Wales.