Privacy policy
Last updated: 10 November 2026
This policy explains how Aerofy LLC ("Magic Video", "we") uses personal information when you order a personalised video. We are the data controller under UK GDPR and the Data Protection Act 2018.
What we collect
- Your email address, to deliver the video and contact you about your order.
- The child's first name and the message you write, to create the video.
- Payment information is collected and processed by Stripe. We receive confirmation of payment but never your card details.
- Basic technical logs (such as IP address) for security and fraud prevention.
Why we use it (lawful basis)
To perform our contract with you (creating and delivering your video), and for our legitimate interests in keeping the service secure. We do not use your information for marketing unless you separately agree.
Children's information
We ask only for a child's first name and the message you provide as their parent, guardian or with their permission. We never publish videos and don't use them for any purpose other than delivering your order.
Who we share it with
- Stripe — payment processing.
- Our AI video generation provider — receives the character prompt, first name and message only, to create the video.
- Our email delivery provider — to send your order emails.
- Our hosting provider — servers that run the service.
Some providers may process data outside the UK; where they do, appropriate safeguards (such as the UK International Data Transfer Addendum) are used.
How long we keep it
Videos are deleted from our servers when your private link expires (30 days after ordering). Order records are kept for up to 6 years for tax and accounting purposes, after which they are deleted.
Your rights
You can ask to access, correct or delete your information, or object to its use, by emailing hello@suportencantakids.art. You can also complain to the Information Commissioner's Office (ico.org.uk).
Contact
Aerofy LLC, United States. Email: hello@suportencantakids.art.